ISO 9001:2008 Registration

CRA firmly believes that corporate quality assurance/quality control (QA/QC) is essential to delivering the consistent quality service expected by our clients.  Quality measures taken by CRA include direct project responsibility by Shareholders, the use of in-house training programs, and internal peer review of all technical services.  To effectively focus QA/QC efforts, CRA has developed and implemented a Quality Management System.

CRA's Quality System was registered to the ISO 9001:2008 standard in Consulting, Engineering, and Design Services in August 2009.  CRA's quality system was originally registered in December 1999 under the ISO 9001:1994 international standard, and registered under the ISO 9001:2000 standard in February 2003.  Our Quality Management System is now registered in 40 office locations.

CRA's quality commitment to our clients is reflected in our Quality System Policy Statement, which reads:

We will continually improve the quality of our services through a Quality Management System and ongoing training of our employees.

Our quality objective on all projects is to exceed client expectations by providing responsive, safe, and cost-effective services.

This quality process will ensure that our professional services meet our clients requirements.

Evidence of CRA's success at meeting or exceeding the needs of our clients is evidenced in the high percentage of repeat business that CRA enjoys, and the results of a client feedback questionnaire.